Socialtivo — Terms of Service

Effective Date: November 8, 2026
Service Provider: Socialtivo, a trade name of LocalLeadOS LLC
Website: https://socialtivo.com
Contact: getsocialtivo@gmail.com

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Socialtivo website, subscriptions, and social media management services provided by LocalLeadOS LLC, doing business as Socialtivo ("Socialtivo," "we," "us," or "our").

By subscribing to Socialtivo, authorizing payment, or using our services, you ("Customer," "you," or "your") agree to these Terms and any applicable order form, service proposal, or subscription authorization.

If you are entering into these Terms on behalf of a business, you represent that you have authority to bind that business.

If you do not agree to these Terms, you must not purchase or use our services.

2. Description of Services

Socialtivo provides subscription-based, AI-assisted social media content creation, management, scheduling, and publishing services for businesses.

Socialtivo offers two subscription plans:

Socialtivo Managed Plan

Includes up to fifteen (15) original AI-assisted social media posts and fifteen (15) corresponding branded graphics per 30-day billing period.

Socialtivo Managed Plus Plan

Includes up to thirty (30) original AI-assisted social media posts and thirty (30) corresponding branded graphics per 30-day billing period.

Both plans include:

• AI-assisted captions and relevant hashtags.
• Content planning and preparation.
• Distribution across up to fifteen (15) supported social media accounts for one business.
• Customer review and express written approval by email before scheduling or publishing.
• One reasonable revision round per content batch.
• Scheduling and publishing of approved content.

The content allowances represent the total number of original posts and corresponding graphics included per billing period, not separate allowances for each connected account.

Each individual connected social media account counts toward the fifteen-account limit, regardless of platform.

Actual publishing availability depends on supported platforms, account permissions, and third-party integration capabilities.

Additional services or account allowances require separate written agreement and may involve additional charges.

3. Subscription Pricing

Socialtivo offers the following recurring subscriptions:

Socialtivo Managed Plan — $249.00 USD every 30 days.

Socialtivo Managed Plus Plan — $399.00 USD every 30 days.

Both plans are billed automatically every thirty (30) days, beginning with the Customer's initial successful subscription payment, and renew until canceled in accordance with these Terms.

Neither standard plan requires a separate setup, onboarding, or activation fee.

Applicable taxes, if any, will be disclosed before payment.

The Customer selects one subscription plan through the applicable service authorization and subsequently receives the corresponding payment link.

No subscription payment will be collected until the Customer authorizes the transaction through the payment processor.

4. Initial Investment, Setup, and Account Activation

Neither standard subscription plan requires a separate setup, onboarding, or activation fee. Socialtivo and the Customer may separately agree to initial services based on the Customer's individual business needs.

Initial charges may include:

• Business-specific onboarding.
• Account setup and configuration.
• Social media account connections or activations.
• Initial brand configuration.
• Content preparation.
• Other separately agreed setup services.

Before collecting an initial payment, Socialtivo will disclose:

1. All applicable setup, onboarding, and activation charges.
2. Any subscription charges included in the initial payment.
3. Applicable taxes.
4. The total initial amount due.
5. The ongoing recurring subscription amount for the Customer's selected plan, billed every 30 days.
6. The date the first recurring subscription payment will be charged.

The Customer must authorize the disclosed charges before payment is collected.

No additional setup or activation fees will be imposed without the Customer's prior agreement.

5. Billing and Payment Authorization

By enrolling in a Socialtivo subscription plan and providing a payment method, the Customer authorizes Socialtivo and its designated payment processor to collect:

• The agreed initial payment.
• The recurring subscription fee for the Customer's selected plan, billed every 30 days, beginning on the disclosed billing start date.
• Applicable taxes.
• Any separately authorized additional charges.

The initial payment does not automatically establish the recurring billing start date. The recurring billing start date will be expressly disclosed and accepted before enrollment.

Payments may be processed through Stripe or another authorized payment processor.

The Customer is responsible for maintaining accurate billing information and a valid payment method.

Socialtivo may suspend or restrict services for overdue or unsuccessful payments after providing any notice required by applicable law.

Socialtivo will not impose undisclosed charges.

6. Subscription Term and Automatic Renewal

Each Socialtivo subscription plan operates on a recurring 30-day billing cycle.

The subscription automatically renews every 30 days until canceled.

There is no minimum long-term commitment under either standard subscription plan.

The Customer may cancel at any time in accordance with Section 7.

Automatic renewal disclosures and payment authorization will be provided during enrollment as required by applicable law.

7. Cancellation Policy

Customers may cancel their Socialtivo subscription at any time by submitting a cancellation request to getsocialtivo@gmail.com or through any cancellation method made available in their customer account.

Unless otherwise required by law or expressly agreed in writing:

• Cancellation prevents future subscription renewals after the cancellation becomes effective.
• Services remain available through the end of the current paid billing period, subject to these Terms.
• No additional subscription charge will be collected for a billing period beginning after the effective cancellation date.
• Cancellation does not automatically refund previously paid charges.

Socialtivo will process cancellation requests within the timeframe required by applicable law.

Customers should retain their cancellation confirmation for their records.

8. Refund Policy

Payments for subscription billing periods that have already begun are generally nonrefundable, except where required by applicable law or otherwise agreed to by Socialtivo.

Initial onboarding, setup, and account activation charges may be subject to separate refund conditions.

Any applicable initial-payment refund conditions, including whether particular charges are refundable, will be disclosed before payment and incorporated into the Customer's accepted order or service authorization.

Socialtivo will not apply an undisclosed nonrefundable condition to an initial charge.

Nothing in this section limits statutory refund rights or other consumer protections that cannot lawfully be waived.

9. Customer Onboarding and Required Information

Customers agree to provide accurate and reasonably complete information needed to perform the services.

This may include:

• Business information and contact details.
• Branding materials and logos.
• Business descriptions and service information.
• Website and booking links.
• Social media account information.
• Target audience and service areas.
• Promotions and content preferences.
• Authorized account contacts and content approvers.

The Customer is responsible for notifying Socialtivo of material changes to this information.

Incomplete, inaccurate, or delayed information may affect content preparation, scheduling, or service delivery.

Socialtivo is not responsible for delays caused by missing information, inaccessible accounts, or failure to provide required approvals.

10. Social Media Account Access and Authorization

The Customer represents that it owns or is authorized to manage the social media accounts connected to Socialtivo.

The Customer authorizes Socialtivo to access, manage, schedule, and publish approved content to up to fifteen (15) supported social media accounts under the Customer's subscription plan, solely for purposes of providing the contracted services.

Where available, access should be provided through platform-approved permissions, integrations, or delegated account-management tools.

Customers should not provide personal passwords where secure delegated access is available.

The Customer is responsible for maintaining ownership of its accounts and complying with applicable platform policies.

Socialtivo does not acquire ownership of the Customer's social media accounts.

Accounts that cannot be connected through supported or authorized methods may be excluded from active management until an appropriate connection is available.

11. Content Creation and Approval

Socialtivo may prepare social media posts, captions, graphics, promotional materials, and other content using artificial intelligence, licensed tools, customer-provided information, and human review.

The Customer is responsible for reviewing proposed content for accuracy, legality, suitability, and consistency with its business practices.

Socialtivo's standard workflow requires Customer approval before content is published, unless a separate written agreement establishes a different approval process.

Content will not be treated as approved solely because the Customer fails to respond, unless the Customer has expressly authorized a clearly disclosed alternative approval process.

Once approved, content may be scheduled and automatically published according to the agreed schedule.

The Customer may request changes before publication, subject to applicable scheduling deadlines and service limitations.

12. Customer Responsibility for Claims and Promotions

The Customer is responsible for the accuracy and legality of business-specific statements, including:

• Pricing, discounts, and promotional offers.
• Service descriptions and availability.
• Licensing, certifications, and professional qualifications.
• Customer testimonials and reviews.
• Warranties, guarantees, and performance claims.
• Before-and-after photographs.
• Required industry disclosures.

The Customer must provide accurate supporting information for claims included in its marketing materials.

Socialtivo may decline to publish content that it reasonably believes is misleading, unlawful, infringing, or inconsistent with platform policies.

Customer approval does not eliminate Socialtivo's responsibility for its own conduct under applicable law.

13. Artificial Intelligence and Content Limitations

Socialtivo uses artificial intelligence and automated systems to assist with content generation and service delivery.

AI-generated material may occasionally contain inaccuracies, omissions, or unsuitable language.

Socialtivo may review, revise, or reject generated material before submitting it for Customer approval.

Customers acknowledge that AI-assisted content requires appropriate review and should not be relied upon as professional legal, medical, financial, or other regulated advice.

Socialtivo does not guarantee that AI-generated material will be error-free, original in every respect, or eligible for exclusive intellectual property protection.

14. Publishing and Third-Party Platforms

Socialtivo relies on third-party social media platforms, software providers, and integration services.

These providers may change their policies, APIs, technical requirements, or available features.

Publishing may be delayed or interrupted by platform outages, account restrictions, expired permissions, integration failures, or circumstances outside Socialtivo's reasonable control.

Socialtivo will use commercially reasonable efforts to address service disruptions within its control.

Socialtivo does not guarantee uninterrupted access to third-party platforms or the continued availability of specific integrations.

The Customer remains subject to the applicable terms and policies of each social media platform.

15. No Guarantee of Marketing Results

Socialtivo provides social media content and management services, not guaranteed business outcomes.

Socialtivo does not guarantee:

• A specific number of followers.
• A minimum level of engagement or impressions.
• Leads, appointments, or sales.
• Revenue growth or profitability.
• Search engine rankings.
• Viral content performance.
• Specific advertising or conversion results.

Marketing performance depends on factors including competition, audience behavior, platform algorithms, business offerings, and market conditions.

16. Intellectual Property and Customer Materials

The Customer retains ownership of its preexisting trademarks, logos, photographs, business information, and other materials supplied to Socialtivo.

The Customer grants Socialtivo a limited, nonexclusive license to use those materials solely as reasonably necessary to provide the contracted services.

The Customer represents that it has the necessary rights and permissions to provide those materials.

Subject to full payment and any applicable third-party licensing restrictions, the Customer may use final content specifically delivered for its business in connection with its lawful business operations.

Socialtivo retains ownership of its preexisting systems, templates, workflows, software, processes, proprietary methods, and other materials not specifically transferred under a written agreement.

Rights in AI-generated material and third-party assets are subject to applicable law and licensing restrictions.

17. Confidentiality

Each party agrees to use reasonable care to protect the other party's nonpublic confidential business information obtained through the service relationship.

Confidential information may include account access information, business strategies, unpublished marketing materials, and internal operational information.

Confidentiality obligations do not apply to information that is publicly available without breach, independently developed, lawfully received from another source, or required to be disclosed by law.

These obligations survive termination to the extent reasonably necessary to protect confidential information.

18. Privacy and Data Protection

Socialtivo may collect and process business contact information, account information, onboarding responses, billing information, and other information necessary to provide services.

Personal information will be handled in accordance with Socialtivo's published Privacy Policy and applicable law.

Socialtivo may use third-party service providers for payment processing, content creation, scheduling, account management, and other operational functions.

The Customer agrees to provide information and materials only when authorized to do so.

The Customer must not submit sensitive personal information unless it is necessary for the services and an appropriate handling arrangement has been established.

19. Acceptable Use

Customers may not use Socialtivo services to create, distribute, or promote content that:

• Violates applicable law.
• Infringes intellectual property or privacy rights.
• Contains fraudulent or materially misleading claims.
• Promotes unlawful discrimination, harassment, or threats.
• Violates applicable social media platform policies.
• Involves unauthorized access to another person's accounts.

Socialtivo may refuse, suspend, or discontinue services involving prohibited conduct, subject to applicable law and contractual obligations.

20. Service Changes and Plan Modifications

Socialtivo may update its service features, operational processes, supported platforms, or available services.

Material changes affecting an existing Customer's contracted services will be communicated in advance as required by applicable law or the Customer's agreement.

Changes to recurring subscription pricing will not take effect without the notice and authorization required by applicable law.

Additional services or upgrades must be separately agreed upon before additional charges are collected.

21. Suspension and Termination

Socialtivo may suspend or terminate services for material violations of these Terms, unauthorized account activity, unlawful conduct, or failure to pay applicable charges.

Where reasonably appropriate, Socialtivo will provide notice and an opportunity to resolve the issue before suspension or termination.

Upon termination, Socialtivo may discontinue scheduling and publishing activities, revoke its access to Customer accounts, and close service-related workflows.

The Customer remains responsible for charges properly incurred before termination.

Any refunds or other remedies will be determined under the applicable agreement and law.

22. Disclaimer of Warranties

To the maximum extent permitted by applicable law, Socialtivo provides its services on an "as available" basis and disclaims implied warranties that may lawfully be excluded, including implied warranties of merchantability, fitness for a particular purpose, and noninfringement.

Socialtivo does not warrant that third-party services, social media platforms, or automated publishing systems will operate without interruption or error.

Nothing in these Terms excludes warranties or legal rights that cannot lawfully be waived.

23. Limitation of Liability

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost business opportunities, arising from the services.

To the extent legally permitted, Socialtivo's aggregate liability for claims arising from the services will not exceed the total service fees paid by the Customer to Socialtivo during the three months immediately preceding the event giving rise to the claim.

This limitation does not apply to liabilities that cannot lawfully be limited or excluded, including liability arising from fraud, willful misconduct, or other conduct for which limitation is prohibited by applicable law.

24. Indemnification

To the extent permitted by applicable law, the Customer agrees to defend and indemnify Socialtivo against third-party claims arising from Customer-provided materials, unauthorized use of third-party intellectual property, unlawful Customer instructions, or material violations of these Terms.

This obligation does not apply to the extent a claim results from Socialtivo's own negligence, misconduct, or violation of law.

Socialtivo will provide reasonable notice of covered claims and reasonable cooperation in their defense.

25. Independent Contractor Relationship

Socialtivo provides services as an independent contractor.

Nothing in these Terms creates a partnership, employment relationship, franchise, fiduciary relationship, or joint venture between Socialtivo and the Customer.

Neither party may bind the other to obligations without express authorization.

26. Governing Law and Disputes

These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law principles, except where mandatory applicable law provides otherwise.

The parties agree to attempt in good faith to resolve disputes through written communication before initiating formal legal proceedings.

Subject to applicable law and any mandatory jurisdictional requirements, disputes may be brought before courts of competent jurisdiction located in Maryland.

Nothing in these Terms prevents either party from exercising legal rights or remedies that cannot lawfully be restricted.

27. Force Majeure

Neither party will be responsible for delays or failures to perform nonpayment obligations caused by events beyond its reasonable control, including natural disasters, widespread network outages, government actions, major third-party platform disruptions, or similar extraordinary events.

The affected party will use commercially reasonable efforts to mitigate the disruption and resume performance.

28. Changes to These Terms

Socialtivo may revise these Terms from time to time.

Material changes will be communicated to existing Customers as required by applicable law.

Updated Terms will identify their effective date and be published on the Socialtivo website.

Where applicable law requires affirmative consent to a change, the revised provision will not become binding without that consent.

29. Entire Agreement and Severability

These Terms, together with any accepted service proposal, order form, subscription authorization, and incorporated policies, constitute the agreement between Socialtivo and the Customer regarding the services.

If an individual provision is held unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

If an accepted order form expressly conflicts with these Terms regarding a specifically negotiated commercial term, the order form will control for that term unless applicable law requires otherwise.

30. Contact Information

Questions concerning these Terms, billing, cancellation, or services may be directed to:

Socialtivo
A trade name of LocalLeadOS LLC
Website: https://socialtivo.com
Email: getsocialtivo@gmail.com