Socialtivo — Privacy Policy
Effective Date: November 2, 2026
Operated by: LocalLeadOS LLC, doing business as Socialtivo
Website: https://socialtivo.com
Contact: getsocialtivo@gmail.com
1. Introduction
Socialtivo respects the privacy of customers and website visitors.
This Privacy Policy explains how LocalLeadOS LLC, operating the Socialtivo service, collects, uses, discloses, and protects personal information in connection with its website, subscriptions, customer onboarding, and social media content services.
2. Information We Collect
Depending on how you interact with Socialtivo, we may collect:
Contact and business information: Names, email addresses, phone numbers, business names, business websites, industry details, and related contact information.
Subscription and billing information: Subscription status, billing history, transaction identifiers, and payment-related records. Payment information may be collected and processed directly by Stripe.
Customer-provided content: Logos, photographs, brand guidelines, business descriptions, marketing preferences, promotional details, and materials submitted for content creation.
Social media integration information: Connected account identifiers, permissions, authentication tokens where applicable, and information necessary to schedule or publish approved content.
Website and technical information: Device and browser information, IP addresses, website usage information, cookies, and similar data to the extent collected by the website and its enabled services.
Communications: Customer support requests, feedback, onboarding responses, and other messages sent to Socialtivo.
3. How We Use Information
Socialtivo may use collected information to:
- Create and administer customer subscriptions.
- Process payments and manage billing.
- Verify customer and business information.
- Create and revise social media content.
- Obtain content approvals.
- Schedule and publish approved content.
- Communicate about subscriptions, services, and support.
- Maintain website functionality and security.
- Prevent fraud and unauthorized access.
- Comply with legal obligations.
- Improve service quality and operational processes.
We do not authorize publishing to customer social media accounts without the customer's approval of the applicable content.
4. Artificial Intelligence and Content Processing
Socialtivo may use third-party AI services to assist with content creation, editing, design, and related tasks.
Information submitted for content creation may be processed by these providers as necessary to deliver the requested service.
Socialtivo seeks to limit the information shared to what is reasonably necessary for the task.
Customers should not provide confidential personal information, payment card numbers, medical records, or other sensitive information for content generation unless specifically requested through an approved secure process.
The handling of information by third-party AI providers is also subject to their applicable contractual terms and privacy practices.
5. Payment Processing
Socialtivo uses Stripe to support subscription billing and payment processing.
Stripe may collect payment details and other information needed to process transactions, prevent fraud, and meet legal obligations.
Socialtivo does not need to receive complete payment card numbers to administer ordinary subscriptions.
Customers may review Stripe's privacy practices at https://stripe.com/privacy.
6. Social Media Integrations
When customers connect Facebook, Instagram, or other supported accounts, Socialtivo or its authorized service providers may receive access to information and permissions necessary to perform the requested services.
Such access may include the ability to schedule or publish approved posts.
Socialtivo uses these permissions to provide the subscribed services and does not claim ownership of customer social media accounts.
Customers may disconnect or revoke authorized access through applicable platform settings, subject to the platform's procedures.
Third-party platforms maintain their own privacy policies and security practices.
7. Sharing of Information
Socialtivo may disclose information to service providers that support business operations, including:
- Payment processors, including Stripe.
- Website hosting and infrastructure providers.
- AI content-generation providers.
- Graphic design and content-production services.
- Social media scheduling and publishing platforms.
- Customer communication and support providers.
- Security, analytics, and technical service providers, where enabled.
Information may also be disclosed where required by law, necessary to protect legal rights or security, or in connection with a legitimate business transaction subject to applicable requirements.
Socialtivo does not sell customer personal information for money. Any additional disclosures concerning legally defined data “sales,” “sharing,” or targeted advertising must reflect the actual technologies and processing activities used.
8. Data Security
Socialtivo uses reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or loss.
These measures may include access controls, secure service integrations, and payment processing through established third-party providers.
No electronic system or transmission method can be guaranteed completely secure.
9. Data Retention
Socialtivo retains information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, and comply with applicable legal obligations.
After subscription cancellation, certain account, billing, communication, or content records may remain for legitimate business or legal purposes.
Information no longer needed will be deleted, anonymized, or otherwise handled according to applicable retention procedures and legal requirements.
10. Customer Choices and Privacy Requests
Customers may contact Socialtivo to request access to, correction of, or deletion of personal information, subject to identity verification, applicable law, and legitimate retention obligations.
Customers may also manage subscription billing through the Stripe customer portal.
Social media permissions may be managed through the applicable connected platform.
Requests may be sent to getsocialtivo@gmail.com.
Where applicable law provides additional privacy rights, Socialtivo will honor those rights in accordance with the law.
11. Cookies and Website Technologies
Socialtivo may use cookies and similar technologies necessary for website functionality, security, and service operations.
Additional analytics, marketing, or advertising technologies, if introduced, will be disclosed and managed as required by applicable law.
Browser settings may allow visitors to restrict certain cookies, although some website functions may be affected.
12. Children's Privacy
Socialtivo's services are intended for businesses and adults aged 18 or older.
Socialtivo does not knowingly collect personal information directly from children under 13 through its services.
If we learn that such information has been collected improperly, we will take appropriate steps to address it.
13. Third-Party Websites and Services
Socialtivo may link to or integrate with third-party websites and platforms.
Their information practices are governed by their own policies.
Socialtivo is not responsible for the privacy practices of independent third parties.
14. International Processing
Service providers may process information in the United States or other countries where they operate.
Where legally required, Socialtivo will use appropriate safeguards for applicable international data transfers.
15. Changes to This Privacy Policy
Socialtivo may update this Privacy Policy to reflect changes in services, technology, business practices, or legal requirements.
The revised effective date will appear at the top of the policy.
Additional notice will be provided where required by law.
16. Contact Information
Socialtivo
Operated by LocalLeadOS LLC
1443 Rock Spring Road, Suite #5000
Bel Air, MD 21014
Email: getsocialtivo@gmail.com
Website: https://socialtivo.com
For privacy questions or requests, contact getsocialtivo@gmail.com.